Viral video: Shocking moment McDonald’s staff slaps customer

A shocking video which shows the moment a McDonald’s staff slapped and beat up her customer has emerged online.

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The incident took place at around 1am on Saturday April 28 at the McDonald’s branch in Butterfly Walk Shopping Centre, Camberwell, South London.

The female customer had gotten into an argument with the McDonald’s staff when her fast food order took too long. She never knew her complaint will end with the McDonald’s employee hitting her several times and pulling her by the hair.

Shocking moment McDonald's staff slaps customer lailasnews

Scroll down to watch the video.

A woman – who recorded the footage and asked only to be named as Antonia – said the disturbing event ended with the customer being escorted out of the McDonalds store.

Antonia said:

“As I walked in to the McDonald’s branch, the girl was already behind the counter.

“From what I could hear, she was upset that her and her friends’ order was taking too long so she decided to go behind the counter and get the food herself.”

The customer engaged in an argument with the McDonald’s employee and stole her receipt from behind the counter, appearing to tell her “deal with this [receipt]” as a friend tells her to “come out” of the kitchen area.

Security staff attemptted to escort the customer out – but before she’s led away from the area, the customer turns and flicks the McDonald’s employee on the head, allegedly because the worker was “rude” to her.

The enraged worker, without wasting a second, pushed away the customer’s hand before slapping her in front of shocked customers.

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As security tries to forcibly remove the customer, she starts shouting:

“She slapped me. Is she mad!”

The two hurl insults at each other with the customer screaming:

“You f**king bitch. F**k off fam!”

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Antonia continued:

“After the incident, the worker got taken to the back of the store and the girl was escorted outside by the security guard.

“The girl was there for a further ten minutes insulting the security guard and causing a scene. Eventually her friends walked off and left her then she followed shortly after.

“I don’t know who the girl in the video is or her friends.”

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A spokesperson for McDonald’s told The Sun Online:

“We take matters like this extremely seriously and do not tolerate violence in any form, either from customers or our crew.

“We are investigating this incident as a matter of urgency.”

A spokesperson for the Metropolitan Police told The Sun Online they were not called to the incident.

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