NSFAS contact number | NSFAS contact details | My NSFAS account

If you need NSFAS contact number, NSFAS contact details, access to My NSFAS account, here are all the numbers.

NSFAS contact number lailasnews
NSFAS contact number | NSFAS contact details | My NSFAS account

For general enquiries about NSFAS loans and bursaries

Tel No.: 0860 067 327
Email: info@nsfas.org.za

08:30 – 17:00 (Monday – Friday)
08:30 – 16:30 (Saturdays)

Postal Address
Private Bag X1, Plumstead 7801, South Africa
Physical Address
10 Brodie Road, House Vincent 2nd Floor, Wynberg, Cape Town 7700

For fraud and corruption notifications / To submit information on fraud or corruption identified or witnessed:

Tel No.: 0800 203 900
Email: nsfas@thehotline.co.za
Fax2Email: 086 7261 681
Call Back Number: 072 595 9139
Postal Address: P O Box 21076,Valhalla, 0137
Account, Payment and Balance Enquiries

For queries regarding payments and balances:

Tel No.: 08000 67327
Email: collections@nsfas.org.za

For general enquiries relating to accounts:

Tel No.: 08000 67327
Email: queries@nsfas.org.za

NSFAS contact number | NSFAS contact details | My NSFAS account

For all other queries regarding students:

Tel No.: 08000 67327
Email: info@nsfas.org.za
Postal Address
– Students, University and TVET College documents
Private Bag X4, Plumstead 7801, South Africa

Media

For all media related enquiries please contact:
Phatisa Ntlonze
Siphe Matomela
Tel No: 021 763 3200
Email: media@nsfas.org.za

sBux

For all sBux related enquiries:
Tel No: 08000 67327
Email: sbux@nsfas.org.za
Postal Address
– sBuxs documents
Private Bag X6, Plumstead 7801, South Africa

Outreach and Community Event Invites

For all queries regarding outreach and community event invites:
Tel No.: 021 763 3200
Email: publicpr@nsfas.org.za

These are all the numbers if you need NSFAS contact number, NSFAS contact details, My NSFAS account details.

The NSFAS contact centre is a vital component of National Student Financial Aid Scheme (NSFAS) student-centred model and is the primary source of contact for students.

The contact centre’s vision is to become a centre of excellence by being accessible, transparent and reliable to all NSFAS stakeholders, by delivering the best possible experience to each business customer.

NSFAS continuously aims to improve positive word-of-mouth conversation amongst their students. Student satisfaction ratings are among the specific metrics used to evaluate the performance of the NSFAS call centre staff.

Surveys are often used with customers after phone calls to assess the level of service received to ensure continuous improvements.

ABOUT NSFAS

NSFAS is a loan and bursary scheme funded by the Department of Higher Education and Training for those who do not have the financial means to fund their studies and / or cannot access bank funding, study loans or bursaries.

Download application form for new NSFAS applicants here.

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